Privacy Policy

Ma Te Japan, Ltd. takes great care to maintain the confidentiality of personal information, and we believe that we can provide better services by having our customers understand our regulations on privacy protection.

1. Definition of Personal Information

"Personal information" in this policy means the following that can identify the individual customer individually or by combination.

  • A: Name
  • B: Date of birth
  • C: Address
  • D: Phone number
  • E: Fax number
  • F: E-mail address
  • G: Financial institution name, branch name, account number and name
  • H: Information by image, video, and audio

2. Basic Approach to the Handling of Personal Information

    1. Ma Te Japan and its employees (officers, employees, temporary employees, contract employees, etc., all persons engaged in our business, such as officers, employees, temporary employees, contract employees, etc.) shall strictly operate related laws and regulations such as the Personal Information Protection Law and this Privacy Policy, and strive to prevent leakage, falsification, loss, and unauthorized acquisition of information.
    1. We will manage personal information in an accurate and up-to-date state. However, in order to manage the usage history, we will keep past information.
    1. We will appropriately supervise our employees to ensure that personal information is managed securely. In addition, we regularly provide education and guidance to all employees in order to ensure the protection of personal information.
  • For inquiries and requests regarding personal information, please contact the reception desk inquiry@ma-te.jp

3. Means of personal information protection

    1. We do not outsource the total management of personal information.
    1. Information protection between the companies is based on the non-disclosure agreement between the partner companies, affiliates, and/or partner companies
    1. We implement and update your security best practices using modern cryptographic software.
    1. We do not keep paper based records of Personal Information.
    1. If Personal Information is faxed to us, we digitalize it and immediately destroy our copy.

4. Purpose of use of personal information

1. Guests

We collect and use your personal information in accordance with the following purposes for the purpose of providing and improving the provision and improvement of services and promoting appropriate sales promotion activities.

  • A: Provision of services and sales of products
  • B: Questions, answers, and notifications associated with service management
  • C: Transfer of monthly usage fee, etc. and transfer of agency margins, etc.
  • D: Questionnaire survey on satisfaction, policies, preferences, etc.
  • F: Sending various information by e-mail magazine, direct mail, facsimile, etc. and distributing advertisements
  • G: Management of response history and contents, improvement of service quality

2. Business Partners

We collect and use personal information held by partner companies, affiliates, and partner companies in line with the following purposes.

  • A: Performance of services
  • B: Questions, answers, and notifications associated with service management
  • C: Contract conclusion and business partner review
  • D: For statistical research ( After Data Anonymization )
  • E: Business incidental or security incident reports

3. Employees, etc.

We collect and use the personal information of our employees and applicants in accordance with the following purposes.

  • A: Recruitment selection and office communication
  • B: Management of personnel, health, security, etc
  • C: Social labor insurance procedures, tax collection and payment
  • D: Business incidental to and related to the above

The personal information of employees will be kept for the period during which it is required to be kept under the relevant laws and regulations, and after that, they will be destroyed sequentially. In addition, the resumes, etc. of those who have not decided to be hired will be immediately destroyed, and Ma Te Japan will not retain this information.

4. Common matters

When handling personal information other than the purpose of use of 1 to 3, we will obtain the consent of the person in advance.

5. Proper acquisition and minimum principles

  • Ma Te Japan acquires personal information lawfully and appropriately, and does not acquire it by false or other illegal means.
  • Ma Te Japan will not acquire any sensitive personal information that includes race, creed, medical history, etc. without obtaining the consent of the person in advance, except as required by law.
  • The personal information we acquire is "4. Purpose of use of personal information" and limited to the minimum necessary to operate Ma Te Japan.

6. Notes on The Browser

Access Logs

The information you access to our website is recorded as an access log. The access log includes the host name, IP address, browser used, OS type, access date and time, etc. of the access line owner, but does not include personal information.

Cookies

We use a technology called cookies for the purpose of improving The Service and smooth operation. You can use cookies to identify the device you are using, but we do not collect any personal information. However, when linking the access status of the website collected by cookies with personal information, the consent of the person in question shall be obtained. For details on the purpose of use of cookies, please refer to the Cookie Policy

TLS (Transport Layer Security)

We use the authentication and encryption method called TLS. TLS is a technology that verifies the existence of websites and prevents unauthorized access to information by encrypting communications between your device and servers.

7. Inquiry, change, and Right to Delete

If you have an inquiry history, usage history, etc. to our company, and if you do not currently use our company, and if you want to confirm the existence of information in our company, please contact reception@ma-te.jp. We're disclose information we have, but will not share the information with you. You may request deletion of information from our systems. Thirdparty software disclosure and deletion will require you to follow up with thier respective companies.

8. Disclosure of personal information to third parties

    1. Personal information about services will only be confidently shared and confidentiality agreements will be established with all partnered businesses.
    1. We will disclose the "name, address, and telephone number" of the delivery destination to the delivery company for the usage guidance, invoices, and delivery companies of the product.
    1. Ma Te Japan will not disclose or provide personal information to third parties unless there is consent of the person in question or if it falls under the preceding two paragraphs and the following.
    • A: When we receive an investigation or investigation cooperation request from an administrative agency or judicial agency
    • B: When Ma Te Japan determines that it is necessary to ensure and maintain public welfare and safety
    • C: When we receive an inquiry about personal information based on the appropriate procedure from the payment institution used by Ma Te Japan
    • D: When Ma Te Japan transfers all or part of its operating rights to a third party due to the time of Ma Te Japan splits or for the appropriate reasons (in the case of the transfer of the division of business or business right, we will give advance notice to all users)
    • E: When Ma Te Japan intends to provide personal information to a third party based on a specific purpose and has obtained the prior consent of the customer regarding the incident

9. Handling of communication history

    1. Ma Te Japan acquires and uses metadata (IP address, communication date and time, port number, etc.) that passes through the communication equipment (server, network equipment, etc.) of the services provided by Ma Te Japan to charge, charge fees, ensure security, and improve technology.
    1. Ma Te Japan will not disclose or provide the acquired metadata to a third party, except in the first paragraph and the following cases.
    • A: When we have obtained the consent of the customer for disclosure and provision
    • B: When it is necessary to follow the warrant issued by the judge

10. Handling of anonymously processed information

    1. Ma Te Japan may create anonymously processed information (information that process personal information so that it cannot identify a specific individual) from the personal information held by Ma Te Japan, and use the information to third parties for the purpose of improving convenience such as services, advertisements, etc., and providing it to third parties for the purpose of improving convenience such as services, advertisements, etc., and development.
    1. When creating anonymously processed information, we will take the following measures.
    • A: Perform appropriate processing in accordance with the standards stipulated by laws and regulations.
    • B: Take appropriate safety management measures to prevent leakage of deleted information and processing methods.
    • C: Publish the items of the information contained in the anonymously processed information created
    • D: Prohibition of identifying the person of the personal information
    • When we provide anonymously processed information to a third party, we clearly state that the information we provide is anonymized. In addition, the items and methods included in the anonymously processed information provided are as follows.
      • A: Gender
      • B: Year
      • C: Industry / Job
      • D: Address ( Prefecture or Regional Locality. )
      • E: Year of Use
      • F: Service usage status & History
    1. If you have any questions regarding our handling of anonymously processed information, please contact reception@ma-te.jp

11. Scope of responsibility for the protection of personal information

Personal Information Management standards and content on other sites linked to our website are outside our control. Ma Te Japan cannot be held responsible for information entered by customers on websites outside of Ma Te Japan's products and services.

12. Governing Law and Jurisdiction

    1. The customers who access our website and we are held accountable according to the laws and regulations of Japan.
    1. In the event of any dispute between Ma Te Japan and the customer, Ma Te Japan shall consult with the customer in good faith. If the consultation is not arranged, the court having jurisdiction over the location of the head office of Ma Te Japan shall be the court of jurisdiction in the first instance.

13. Changes to this Policy

  • Ma Te Japan will continuously review and improve the handling of personal information described in this policy.
  • Ma Te Japan may change the contents of this policy from time to time in order to practice the proper handling of personal information. The revision history will be posted in the supplementary rules of this page. Please check the latest contents every time you use it.

Supplementary Provisions

  • Policy posted on May 20th, 2026